Privacy Policy

For MSPCONNECT

Last Updated: 27 November 2025

MSPConnect (“MSPConnect”, “we”, “us”, “our”) is fully committed to respecting your privacy and safeguarding the personal information of all individuals who access, use, or interact with our website, mobile application, tools, and connected digital services (collectively, the “Services”). This Privacy Policy is designed to transparently communicate our data handling practices, the rights available to users, and the measures we undertake to protect your data.

This Privacy Policy is intended to be fully binding, to satisfy legal, regulatory, technological, ethical, and operational expectations, and to outline the standards MSPConnect adopts in its role as a responsible digital provider.

Your use of MSPConnect indicates that you have reviewed, understood, and agreed to the terms set forth in this Privacy Policy. If you do not agree, please refrain from using our Services.

1. PURPOSE AND SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to:

• The MSPConnect Website: https://mspconnect.co.in
• The MSPConnect Mobile Application (iOS, Android, web-app versions)
• Any current or future digital service, including AI features, tools, analytics dashboards, and data processing components operated under MSPConnect.

This Policy is designed to govern:

• Data collection
• Data use
• Data storage
• Data protection
• Data sharing
• User rights
• International data transfers
• Legal accountability

This Privacy Policy does NOT apply to:

• Third-party website links
• External service providers not directly managed by MSPConnect
• Third-party advertisements or embedded services governed by their own policies

2. DEFINITIONS

To ensure clarity, the following definitions apply:

• “Personal Information”: Any information that identifies, relates to, describes, or can reasonably be linked to a natural person.
• “Non-Personal Data”: Aggregated, anonymized, or de-identified data that does not identify an individual.
• “Processing”: Any operation performed on personal data including collection, storage, retrieval, transmission, or deletion.
• “User” or “You”: Any natural person accessing or using the MSPConnect Services.
• “Third-Party Services”: External platforms, providers, or AI engines used by MSPConnect to deliver its functionalities.

3. INFORMATION WE COLLECT

MSPConnect collects only the minimum information required to operate efficiently. Information is collected in the following major categories:

3.1 PERSONAL INFORMATION (Voluntarily Provided)

We do NOT require user accounts or passwords.

However, when you interact with us voluntarily (e.g., contacting support), you may provide:

• Full Name
• Email Address
• Phone Number (if shared)
• Any messages, attachments, or inquiries
• Feedback or suggestions submitted through forms

We do not collect sensitive identifiers such as:

• Aadhaar
• PAN
• Passport details
• Financial account details
• Biometric identifiers
• Medical records

Unless you explicitly provide such information (not recommended).

3.2 AUTOMATICALLY COLLECTED INFORMATION

When you use MSPConnect, we may automatically collect:

• Device Type & Model
• Operating System & Version
• Browser Type & Settings
• IP Address (masked or anonymized where feasible)
• Approximate geographical region (non-precise)
• Date & Time of access
• App usage statistics & interaction logs
• Crash diagnostics & performance metrics
• Referrer URLs (if coming from external sources)

These details help us ensure functionality, optimize performance, and enhance stability.

3.3 AI-RELATED INFORMATION

When interacting with AI modules (text-based or automated):

• User prompts/questions may be processed to generate responses
• Data is NOT used to identify or profile individuals
• No biometric or sensitive data collection occurs
• Data may be temporarily processed to ensure model response quality
• AI providers (if applicable) operate under their own privacy commitments

MSPConnect does not use AI to:

• Track individual behavior
• Conduct automated decision-making with legal consequences
• Infer personal attributes

3.4 COOKIES & TRACKING TECHNOLOGIES

We may utilize:

• Cookies
• Local storage
• Session identifiers
• Web beacons
• Analytics scripts

These may be used to:

• Remember basic preferences
• Improve navigation
• Enhance performance
• Conduct analytics

Users may disable cookies in their browser settings.

4. WHY WE COLLECT INFORMATION

MSPConnect collects data for legitimate technical, operational, and legal purposes, including:

• Service Delivery: Providing MSP prices, market insights, and tools
• Security Enhancement: Detecting vulnerabilities, preventing attacks
• Improvement of Functionality: Testing features, enhancing performance
• Analytical Insights: Understanding usage trends
• Customer Support: Responding to queries and feedback
• Legal/Regulatory Compliance: Meeting obligations under applicable laws

We do NOT sell or rent personal data to third parties.

5. LEGAL BASIS FOR DATA PROCESSING

Depending on your jurisdiction, MSPConnect processes data under:

• User Consent
• Performance of a legitimate user-requested service
• Compliance with legal requirements
• Legitimate interest, including:
   
  • Security
  • Fraud prevention
  • Service improvement

6. DATA SHARING AND DISCLOSURE

We treat your data with care.

We only share data when necessary and lawful.

MSPConnect may share personal or usage data with:

6.1 SERVICE PROVIDERS

Trusted third-party services that support:

• Cloud hosting
• Security and firewall systems
• AI processing engines
• Analytics providers
• Website infrastructure

All such service providers are contractually required to:

• Maintain confidentiality
• Use data solely for service delivery
• Implement security measures

6.2 LEGAL AUTHORITIES

We may disclose data if required by:

• Law
• Court order
• Governmental authority
• Law enforcement

Only the minimum necessary information will be provided.

6.3 BUSINESS TRANSFERS

In the event of:

• Merger
• Acquisition
• Asset transfer
• Corporate restructuring

user data may be transferred while maintaining equivalent protection.

7. DATA STORAGE, RETENTION, AND SECURITY

MSPConnect employs strong security mechanisms.

7.1 STORAGE LOCATIONS

Data may be stored on:

• Secure cloud servers
• Reputable hosting providers

Data may be processed outside your home jurisdiction.

7.2 SECURITY MEASURES

We implement:

• HTTPS encryption
• Access controls & authentication
• Firewall protections
• Regular system audits
• Security updates and hardening

Despite precautions, no digital platform can guarantee absolute security. You acknowledge the inherent risks of online data transmission.

7.3 RETENTION PERIOD

We retain data only for:

• As long as necessary to fulfill operational needs
• Periods required by applicable laws
• The duration required to maintain business or legal documentation

Data is deleted or anonymized once retention ends.

8. CHILDREN’S PRIVACY

MSPConnect does not knowingly collect information from children under 13 years of age.

If we learn that personal data of such a child has been collected, it will be removed immediately.

Parents may contact us for deletion requests.

9. THIRD-PARTY LINKS AND SERVICES

MSPConnect may integrate with third-party:

• APIs
• Analytics systems
• AI tools
• Payment systems (if implemented in the future)

Each third party operates under its own Privacy Policy.

MSPConnect bears no responsibility for their privacy standards.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

• Access your data
• Request corrections
• Request deletion (“Right to be Forgotten”)
• Object to certain processing
• Withdraw consent
• Request copies of your data
• Understand how data is used

To exercise these rights, contact us via the email listed below.

11. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to servers located outside your country.

We ensure:

• Reasonable safeguards
• Contractual protections
• Compliance with applicable regions

12. LIMITATION OF LIABILITY

MSPConnect is not liable for:

• Unauthorized access despite reasonable safeguards
• Cyberattacks beyond our control
• Third-party service failures
• User negligence in safeguarding their own device or network

Your use of MSPConnect indicates acceptance of these limitations.

13. UPDATES TO THIS PRIVACY POLICY

MSPConnect may update this Policy periodically.

When updated:

• The “Last Updated” date will change
• Revised terms become effective immediately
• Continued use constitutes acceptance

14. CONTACT INFORMATION

If you have questions, concerns, data requests, or grievances, please contact:

Email: support@mspconnect.co.in

Website: https://mspconnect.co.in

We will make reasonable efforts to respond within a commercially acceptable timeframe.